How To Make Property Managers Love Vendors!

Posted by Ananth Rao on Jun 13, 2016 2:35:42 PM

Ever wondered what it would take for property managers to love vendors?

USSI recently hosted a focus group discussion in Baltimore with active participation from property managers of the Baltimore Power Group. Property management professionals from a wide range of companies including third party property management companies (CBRE, Cushman & Wakefield), REITS (Corporate Office Properties Trust) and owner managed commercial buildings (Obrecht, Continental Realty Corporation) shared the challenges they face at work each day. We asked questions about what vendors that provide building services (janitorial services, security, parking, HVAC etc.) do to make the job of property managers easier.

Here’s what we learnt about what vendors need to do to make property managers love them:


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Topics: Property Management, janitorial services, vendor management

Janitorial Services & Quality Control: What Every Property Manager Needs To Know

Posted by Ananth Rao on Jun 1, 2016 5:28:30 PM

Property Managers have more responsibilities than ever before. Should janitorial quality control be one more thing they need to worry about? How can property managers ensure their buildings and tenants are getting a consistently high level of janitorial cleaning service, while optimizing their already stretched resources? This is where the role of an experienced janitorial quality assurance person becomes critical.

In conversation with Christel Pineda & Patricia Roberts, Quality Control experts, USSI.

The post focuses on how property managers can benefit from quality control in janitorial services and features excerpts from an interview with industry experts. Christel Pineda & Patricia Roberts, who have decades of experience in commercial cleaning between them, share candid insights on the how janitorial quality control inspections can help property managers.
Janitorial Services Quality Control
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Topics: janitorial services, quality control

5 Surprisingly Simple Ideas To Boost Janitorial Service At Your Building

Posted by Ananth Rao on Apr 15, 2016 11:45:24 PM


If you are tired of dealing with poor janitorial service, this post gives you ideas on how to improve janitorial service at your building without having to terminate your contract.

Do you find yourself dealing with constant tenant complaints about janitorial service? Are recurring billing issues with your janitorial vendor playing havoc with your operating budgets? Have you been feeling like the only time you hear from your janitorial vendor is when you get that annual increase letter? What do you do when you are stuck with an unresponsive janitorial contractor? You could, of course, terminate your janitorial contract, but that is easier said than done mainly for the following reasons:

1. Transitioning janitorial service can painful. Cleaning is such an integral part of a building’s operation that the pain associated with changing vendors, especially if they have been in your building for a while, can be a challenge.

2. You are not sure if switching janitorial contractors will solve your problems. So you’ll be just fine dealing with the devil you know than dealing with the devil you don’t.

3. You are a reasonable person and believe in giving your current contractor a fair shot at improving service. Besides, bidding janitorial services is a long drawn, tedious process. Are you prepared to take on yet another project?


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Topics: janitorial services

10 Startling Reasons Why Your Janitorial Company Is Missing The Mark

Posted by Ananth Rao on Apr 15, 2016 10:42:21 PM

Have you been feeling like your janitorial company has been slacking off lately?

You noticed that they started off strong, did all the right things, but then, somehow, inexplicably, your cleaning service started going south. A random, missed trash can somewhere initially, then perhaps a few streaks on the lobby floor, and then problems just began to multiply. Is it possible you’re experiencing the “yo-yo cleaning” phenomenon – service levels up one day, down the other?

Are your tenants starting to complain increasingly about missed trash cans, areas not being vacuumed, or (the unforgivable!) running out of toilet paper in restrooms? The chances are that these are visible, surface-level symptoms of deeper problems with the janitorial cleaning operations in your building. So what could be going on?



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Topics: janitorial services