How To Make Property Managers Love Vendors!

Posted by Ananth Rao on Jun 13, 2016 2:35:42 PM

Ever wondered what it would take for property managers to love vendors?

USSI recently hosted a focus group discussion in Baltimore with active participation from property managers of the Baltimore Power Group. Property management professionals from a wide range of companies including third party property management companies (CBRE, Cushman & Wakefield), REITS (Corporate Office Properties Trust) and owner managed commercial buildings (Obrecht, Continental Realty Corporation) shared the challenges they face at work each day. We asked questions about what vendors that provide building services (janitorial services, security, parking, HVAC etc.) do to make the job of property managers easier.

Here’s what we learnt about what vendors need to do to make property managers love them:


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Topics: Property Management, janitorial services, vendor management

Janitorial Services & Quality Control: What Every Property Manager Needs To Know

Posted by Ananth Rao on Jun 1, 2016 5:28:30 PM

Property Managers have more responsibilities than ever before. Should janitorial quality control be one more thing they need to worry about? How can property managers ensure their buildings and tenants are getting a consistently high level of janitorial cleaning service, while optimizing their already stretched resources? This is where the role of an experienced janitorial quality assurance person becomes critical.

In conversation with Christel Pineda & Patricia Roberts, Quality Control experts, USSI.

The post focuses on how property managers can benefit from quality control in janitorial services and features excerpts from an interview with industry experts. Christel Pineda & Patricia Roberts, who have decades of experience in commercial cleaning between them, share candid insights on the how janitorial quality control inspections can help property managers.
Janitorial Services Quality Control
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Topics: janitorial services, quality control

Cleaning Up At Duckworth School

Posted by Ananth Rao on May 17, 2016 4:48:22 PM

Why do volunteers from over 30 commercial contactors come together every year to clean up a school for children with disabilities? Here’s what volunteers shared with us:

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Topics: CRE, Duckworth School

How To Implement A Successful Recycling Program

Posted by Ananth Rao on May 9, 2016 9:50:37 AM

Implementing a recycling program in a multi-tenant office building can be especially challenging. As a Property Manager, you are faced with a multitude of issues:

  • How will tenants react?

  • Are your vendors ready?

  • Where do you get started?

  • How will you track and manage the program?

  • Is it worth the effort? (Short answer, yes!)

This post provides you with seven tips on how to implement a successful recycling program. If you have a recycling program already in place, you will benefit from learning about strategies and tactics on how to make your program even better.
Special thanks to JersyAnn Richards, Property Manager, COPT, for her invaluable insights.
USSI Recycling
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Topics: Green Cleaning, Sustainability, recycling

Successful Ways To Boost Your Recycling: Proven Tips From A Seasoned Property Manager

Posted by Ananth Rao on May 9, 2016 9:42:41 AM

How do you get from zero to 70% recycling in a multi-tenant, high-rise office building? Find out how the team at Canton Crossing, Baltimore did just that!

In conversation with JersyAnn Richards, Property Manager, COPT.

This post provides Property Managers with pro tips and strategies on how to successfully implement and enhance a recycling program in office buildings. Get real-world insights and practical advice on how to get tenant buy-in,  partner with vendors and get the recycling results you want.
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Topics: Green Cleaning, Sustainability, recycling

Why Every Day Is Earth Day At USSI

Posted by Ananth Rao on Apr 22, 2016 11:03:51 AM

As the world celebrates Earth Day, we, at USSI, are doing our bit each day as a commercial cleaning services provider to preserve and protect the environment.

We do this by:

- Using sustainable, green cleaning practices every day

- Training our employees on green cleaning methods

- Using cleaning chemicals and paper products that minimize harm to the environment

- Being involved with organizations such as Green Seal and US Green Building Council that promote the environmental stewardship

- Cleaning using sustainable cleaning practices is more than simply swapping out toxic cleaning chemicals

Find out more about how USSI re-defines green cleaning.



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Topics: Green Cleaning, GS-42, Green Seal, LEED, Earth Day

5 Surprisingly Simple Ideas To Boost Janitorial Service At Your Building

Posted by Ananth Rao on Apr 15, 2016 11:45:24 PM


If you are tired of dealing with poor janitorial service, this post gives you ideas on how to improve janitorial service at your building without having to terminate your contract.

Do you find yourself dealing with constant tenant complaints about janitorial service? Are recurring billing issues with your janitorial vendor playing havoc with your operating budgets? Have you been feeling like the only time you hear from your janitorial vendor is when you get that annual increase letter? What do you do when you are stuck with an unresponsive janitorial contractor? You could, of course, terminate your janitorial contract, but that is easier said than done mainly for the following reasons:

1. Transitioning janitorial service can painful. Cleaning is such an integral part of a building’s operation that the pain associated with changing vendors, especially if they have been in your building for a while, can be a challenge.

2. You are not sure if switching janitorial contractors will solve your problems. So you’ll be just fine dealing with the devil you know than dealing with the devil you don’t.

3. You are a reasonable person and believe in giving your current contractor a fair shot at improving service. Besides, bidding janitorial services is a long drawn, tedious process. Are you prepared to take on yet another project?


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Topics: janitorial services

10 Startling Reasons Why Your Janitorial Company Is Missing The Mark

Posted by Ananth Rao on Apr 15, 2016 10:42:21 PM

Have you been feeling like your janitorial company has been slacking off lately?

You noticed that they started off strong, did all the right things, but then, somehow, inexplicably, your cleaning service started going south. A random, missed trash can somewhere initially, then perhaps a few streaks on the lobby floor, and then problems just began to multiply. Is it possible you’re experiencing the “yo-yo cleaning” phenomenon – service levels up one day, down the other?

Are your tenants starting to complain increasingly about missed trash cans, areas not being vacuumed, or (the unforgivable!) running out of toilet paper in restrooms? The chances are that these are visible, surface-level symptoms of deeper problems with the janitorial cleaning operations in your building. So what could be going on?



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Topics: janitorial services

Janitorial Services Bids: How To Compare Apples-To-Apples

Posted by Ananth Rao on Feb 15, 2016 3:20:21 PM


So, you’ve bid out janitorial services at your building. You’ve done the hard work; assembled specs, prepared bidder packages, conducted walkthroughs, answered numerous questions from contractors, and now you are finally ready to see who’s giving you the best deal.


Where do you begin?



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Topics: janitorial bidding, janitorial quote, janitorial pricing

What You Missed At The 2016 IREM Industry Forecast

Posted by Ananth Rao on Feb 1, 2016 5:14:20 PM

IREM Chapters 8, 77 & 92 hosted the 2016 Annual Forecast Meeting & Vendor Blender a packed event at the Renaissance Arlington Capital View Hotel, Arlington. Despite SnowZilla, Property Managers and CRE professionals were in full attendance to hear experts talk about what's in store for the commercial real estate market in the DC Metro area. 

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Topics: Property Management, IREM, CRE